Understanding the ISO 9001 Audit Checklist

By Justin Knightley

Job Vacancy Indonesia, Employee, Vacancy   

If an organization has recently embarked on the journey of implementing ISO 9001:2008, a generic ISO 9001 audit checklist can be very helpful in determining gaps in compliance. As the system matures however, generic checklists lose their effectiveness and it becomes critical for the organization to delve deeper in terms of conformance when assessing the effectiveness of operational controls and specific processes.
Why use an ISO 9001 Audit Checklist?
Internal auditors often use an ISO 9001 audit checklist to determine compliance since the ISO 9001 audit checklist covers each requirement of the standard as a question. This type of questionnaire is very useful for internal auditors, because it helps them to discover how a specific requirement is implemented. The auditor has only to check that the defined procedure meets the requirements and if the procedure is preformed correctly.
The shortcoming of this approach is that the audit often fails to evaluate the effectiveness and efficiency of the process being audited. What happens if the process does not meet procedure? Should you change the process to be compliant with the procedure, or should you verify whether the process is effective and change the procedure? These are questions to consider in any procedure-based audit.
Instead, use the ISO 9001 audit checklist only as a guide and allow the auditor to delve freely into whatever process is deemed critical. This model will produce more meaningful findings, but, there is a risk that auditors focus on auditing processes that are familiar to their particular specialty. Furthermore, as time goes by, completing the checklist could become mandatory and overburdened with detail resulting in less time for in-depth auditing.
Process Auditing and Checklists
Process audits are undertaken to verify whether a process meets the planned goals and objectives and to identify opportunities for improvement. The main thing to understand when auditing a process is the actual process concept. One does not need to know or understand the details of a specific process to be able to audit it, although it does help. A good auditor should be able to audit any process without knowing anything about it by monitoring the process inputs to determine whether the desired process outputs have been achieved.
As with other ISO standards which require internal auditing, audit checklists based on the standard have minimal benefit when it comes to auditing a process. It is best to develop a specific audit questionnaire based on actual management system policies, processes and procedures. This allows a more in-depth approach that identifies not only failures in the processes but also potential failures, while also ensuring the internal auditors are much more rigorous during their enquiries.
Controlling the Audit Checklist
The basic ISO 9001 checklist template should be controlled but the actual audit checklist for each process is subject to change and should not be controlled.

Step by Step Guide to Employee Satisfaction Surveys

By Martin Day
  
Job Vacancy Indonesia, Employee, Vacancy   

The benefit of running an annual employee survey has for a long time been widely accepted but many organizations have been put off by the amount of effort that is required.

Many organizations who have bit the bullet and conducted their own internal employee satisfaction surveys have often relied on word-processors to allow them to design and compile a survey, then gone through the effort of printing and distributing the survey and spent time chasing and collecting the completed surveys and then even more time transferring the survey response information into a meaningful management report.

Fortunately with the introduction of the Internet and hosted survey websites like www.surveygalaxy.com what was once a time consuming, resource hungry, long winded and cumbersome process is now slick, quick and easy.

This document provides a step by step guide to help implement a survey that will bring considerable benefits to any organization.

Step 1 - Identifying The Need

The reasons an organization would need a survey are as wide and they are long. Listed here are a few of the common reason why employee satisfaction surveys are conducted.

Event Driven

If your organization is about to embark, or is going through, a change management program employee surveys can assist in managing the change, measuring the effectiveness of the change, help to deliver a 'message' and gather valuable feedback throughout the change cycle.

For organizations that are experiencing rapid growth employee surveys can monitor internal communications and management structures to ensure that employees are aware of their reporting and management responsibilities.

Where an organization is suffering from poor moral brought on by either internal or external influences an employee survey can be used to identify the specific concerns of employees so those concerns can be properly addressed.

Where there is an increase in turnover of staff employee surveys can help an organization identify the underlying cause of employee unrest and through their findings help find solutions.

Periodically

As part of a periodic assessment, surveys will help an organization review their personnel and monitor on an individual level job satisfaction, training and career development.

Employee surveys also offer senior management the opportunity to look at the soft underbelly of their organization to confirm that their 'top down' view of the organization matches the reality and 'bottom up' perspective.

With the help of employee surveys an organization can establish good employer/employee communication that will in turn bring both direct and indirect benefits.

Step 2 - Management Buy-In

Management buy-in is always desirable for any initiative and many will argue that it is essential to ensure a successful employee survey, however, in some instances the findings of an employee survey can lead to kick-starting a management that has grown complacent and detached from their employees.

Some organization may be fortunate in that the senior management recognize and drive the need for employee surveys, while in others the management may need to first be convinced of the direct and indirect benefits an employee survey will bring.

The level of management commitment to an employee survey will have some bearing on the nature of the survey and to some extent will help determine what questions are to be asked and the manner they are asked.

A management that is supportive of the initiative may require feedback on specific areas of the business or they may give the go ahead because they feel confident that the results will only confirm that the level of employee satisfaction throughout the organization is high.

In nearly all cases it is good practice to at least try and get management to buy-in to the employee survey from the very start as they have a lot to gain and are in a position to effect any change that is later identified as being required.

Step 3 - Designing The Survey

Designing a good survey will take some time and effort but by following the basics of survey design and concentrating on the 'need to know' questions and removing the 'nice to know' a survey will rapidly take shape.

Determining the exact questions that should be asked will be entirely dependent on the individual organization, its structure and the previously identified primary need and objectives of the employee survey.

When considering what questions to ask consideration should be given to how the results are to be analyzed. For example there may be a desire to ask for individual comments but these types of answer formats can be very time consuming and cumbersome to analyze and should therefore be avoided or used sparingly.

With online surveys it is generally better to do a few smaller surveys than one very long survey as the longer the survey the higher the drop out rate will be.

Step 4 - Proof Reading And Testing

Grammar, Spelling And Clarity

Before publishing the survey make a careful check for spelling and typing mistakes and incorrect grammar. If available it is always better to have someone who has not been involved in designing the survey to proof read the survey with clean eyes, if no one is available try to take a break before checking through the survey again.

Say What You Mean And Mean What You Say

When checking the survey you need to consider the survey from the viewpoint of the respondent, you may know what you mean by each question but will the questions be clear to the employee?

Allow The Employee To Answer Truthfully

For closed questions where the employee will be required to choose from a number of available responses have you allowed the employee to answer accurately? Make use of responses like 'Don't know', 'No comment' or 'Not Applicable' where you have made the question mandatory but the employee may not be able to answer.

Consider allowing the employee to include an 'Other' answer but also appreciate that 'Other' answers will add to the complexity when analyzing the survey results.

Don't Require A Response To Questions That May Not Have One

Check that for any questions that you have made mandatory you do require an answer, for example open questions such as asking for additional comments should not be mandatory unless you definitely require the respondent to write a comment.

Check You Will Be Able To Analyze The Data

Check through the survey again but this time looking at how the results of the survey will be analyzed. Consider how you are likely to want to analyze the survey data, have you asked the right questions to be able to perform detailed analysis? For example if you wanted to view the detailed response data from the perspective of the different genders, or maybe departments, check you have asked the employee to indicate their own gender and/or department.

Don't Ask Anymore Questions Than You Need To

Consider all the questions in the survey and look for questions that are not 'need to know'.

Test The Link And Try Completing The Survey

Publish the survey and then send the survey's link to a number of people who will be willing to test the survey. By completing the survey yourself you will get a feel for how the respondent will view the survey. From your own and others feedback stop and make adjustments to the survey as required.

Repeat this process until you are happy with the survey.

Check The Data

Take time to view the online summary results of the test data and confirm that the data is being collected in a manner that can be properly analyzed and that will give meaningful results.

Step 5 - Promoting And Deploying The Survey

Where all or the majority of employees have access to the internet or company intranet deploying the online survey is as easy that ABC, either via email or by establishing a link to the survey from your own website or Intranet.

Where there are some or many employees that do not have direct access to the internet there are a number of alternatives that can be used from issuing the survey in printed form, providing a shared terminal or giving them an incentive to complete the survey at home.

Anonymous Responses?

There is a choice to allow all surveys to be completed anonymously. Allowing a survey to be anonymous may encourage employees to speak their minds enabling the survey to provide 'a warts and all' report, in turn giving management an opportunity to address underlying problems before they become serious.

However, allowing anonymous comments also allows employees to be more cavalier and flippant with their responses. Some organizations would therefore only want to consider comments where employees are prepared to stand by their convictions and that will also provide an opportunity to follow up the specific concerns of individual employees.

The decision to allow anonymous responses or not will, among other factors, be down to the individual organization, the specific nature of the survey, the surrounding circumstances, the management style and the existing employer/employee relationship.

Step 6 - Monitoring The Survey

While the survey is in progress you will be able to view the summary results online and also monitor in real-time the number of surveys that have been both started and completed.

If after a few days the number of completed surveys falls short of the expected target it is advisable to send periodic reminders to employees asking them to complete the survey.

Step 7 - Analyzing The Results

There are no hard and fast rules for analyzing the data. Much depends on the individual survey, the questions asked and the number of responses.

Most surveys will benefit from many of the results being displayed in graphical as well as tabular form.

When first analyzing survey data often a number of 'headline' results will immediately stand out that will provide you with a general overview and, providing the right questions have been asked, give you an instant assessment of the mood throughout the organization as a whole.

Where the results give areas of concern a more detailed analysis may be advisable. For example if employees were asked if they felt the organization provided equal opportunities to both genders and 25% gave a negative response it would be useful to know the gender split of the organization and also to look at what the gender split was of the 25% that answered negatively. Was the negative view shared by employees of both genders, evenly spread throughout the organization, or of a particular gender from a particular department?

There is a method of reporting that presents the result data in tabular and/or graphical form allowing those who are interested in the results to view the raw data.

Often used as a compliment to the first, another method is to interpret the results and provide an analysis of the data and offer a view as to what the meaning is behind the results, what circumstances may have contributed to the results being as they are and, where the results indicate a negative, what initiatives could be taken. Such analysis if done by a single individual is likely to be very personal, if done by a committee it is still likely to be objective and therefore open to interpretation.

Step 8 - Further Action

Probably the most important step is the last. An employee survey will either confirm that the perfect organization exists or it will highlight areas that are less than perfect by identifying individual and common concerns.

It may be that further more detailed surveys are required that target specific areas. For example the survey may reveal that employees working in a particular department are collectively unhappy, but the reasons for their dissatisfaction may not be clear. A smaller, specifically targeted follow-up survey may help reveal the root causes.

When employee surveys are periodically run an organization that has taken steps to address issues will see their efforts reflected in subsequent survey responses. Almost all organizations have some problems and it helps an organization's moral to see that a channel is available that will allow problems to be highlighted, addressed and resolved.

Summary

These guidelines are intended to help an organization conduct successful employee satisfaction surveys, they are however, only a guide.

Each organization is different in style and structure and the organizations 'personality' will go someway to influencing the tone and nature of the survey and organizations will have many different circumstances and primary reasons for conducting a survey.

By utilizing existing technology and conducting surveys online you are now able to monitor the heart beat of an organization, quickly, easily and, by using websites like Survey Galaxy, at minimal cost.

Achieve That Ideal Job Using Job Hunting Websites

By Christine Lanigan

Job Vacancy Indonesia, Employee, Vacancy

Congratulations, you are now done with school. The intense training has prepared you enough to carve your niche in the employment world. And before you can be swallowed whole by the cruel real world, be prepared by using the numerous job hunting websites that are available to help you land a job easily.
Many things are now easily done with the creation of Internet and that includes searching for your dream job. Gone are the days where you have to toil sweat and blood just to get that coveted job opportunity from your choice of company. Right now, all you have to do is sit in front of your computer, type in a few keywords and the search engines will give you a list of job hunting websites to help you in your search for your ideal job.
How can job hunting websites help you? They can help you in a number of ways. You are given the option to search for a job based on your specifications. You are also given the prerogative to filter your search using your field of interest, the salary you want to receive, your entry position, and the location where you wish to work.
Job hunting websites can generate numerous results in just a click of the button. You can even request to be updated daily, weekly or monthly. If there are any job openings the website will surely send you appropriate information either by sending you an email or information through your mobile.
But before you can employ the immense benefits that job hunting websites can offer, you must do some essentials first like making an impressive resume and posting it online. Your resume should reflect all your scholastic abilities, your related skills and other qualifications that can catch the attention of a potential employer.
Remember that when it comes to looking for jobs online, one thing that employers look for is a stellar resume that can show that you are the perfect candidate for the job they are offering. Keep in mind to update your resume regularly as well.
Landing your first job or changing your career has become an easy feat nowadays with the help of job hunting websites. The immense benefits and gains that such websites can offer will be of an advantage to you in the end. Imagine having a vast avenue to search for a job with no trouble at all.

10 Best Part Time Jobs For College Students

By Azhar Devaraj Victor

Job Vacancy Indonesia, Employee, Vacancy

What are the best part time jobs for college students? These are jobs which allow flexibility in terms of working hours and to a great extent location. The main focus of college students should be their studies and the timely completion of the courses that they have signed up for. Though part time jobs enable college students a source of much needed income, such jobs should not, in any way, distract them from their studies. Based on the above, the following are some of the 10 best part time jobs for college students:

1. Online Surveys: There are several sites and Google Ads that will help you learn more about online surveys. Pick the ones that have a proven track record and are offered by reputable sources.
2. College or on campus jobs: Check out the part time jobs that are available at your college or those near you. It could be something administrative especially during student intake peaks or an operational job. The library, counter, student counseling, cafeteria or any such service areas offer part time work opportunities.
3. Sales Promoters: You will be surprised at how much you can make for just a few hours a day. Pick those where you can select the number of hours you wish to work or the shift that is suitable to you.
4. Fast Food Workers: Turnover is very high especially at the popular outlets. They take on many part timers who leave to take on better opportunities. These people need to be replaced on a constant basis as service standards have to be maintained.
5. Hotel F & B Assistants: These are high labour intensive jobs. Conferences, seminars, weddings and other such events require a lot of manpower.
6. Online Affiliate Marketers: There is a huge opportunity here and they are among the best part time jobs for college students. You can do this with just a computer with Internet connection. You can work from anywhere, chose how much you want to do and when you want to work. A laptop would give you greater freedom with this type of work.
7. Donors: Find out from the hospitals nearest to you whether they need donors. Some pay for blood and plasma donations.
8. Care Centre Helpers: Homes for senior citizens or nurseries need people to spend a few hours reading, talking, to residents, playing with children or doing some cleaning. Call these centres and find out what they may be able to offer.
9. eBay Sellers: Sell products online. There are many other sites where you can do this. However, eBay is the best and most popular.
10. Research Study Assistants: Some post graduate students might need someone to organise their documents, type or read some material and make notes. Research centres may need some participants in their programs.

The above are just 10 of the best part time jobs for college students. As stated earlier, the best part time jobs for college students are the ones that offer the most flexibility. You must be able to do the job and more importantly, be able to study and complete all coursework including assignments. Learn more about one of the best part time jobs for college students.

 

Online Search - The Best Way to Find Your Ideal Job Vacancy

By Jane Ye

Job Vacancy Indonesia, Employee, Vacancy  

Thanks to the continuous growth of the internet, finding a job vacancy of your own satisfaction becomes very easy in modern society. A simple mouse click can provide you a large number of job positions for selection.

It is true that there are many other methods to find a job vacancy. For example, you can find the employment job lists through the classified segment of the newspaper; however, it deserves time to do. What is more, the small prints make it a tiring thing to do and you are restrained for where you live. For those who want to find jobs overseas, this method is not so accessible. Even though you can get the newspaper of your requirement, you have to spend a lot of time to find the ideal job vacancy.

While if you find the employment job lists through internet, everything becomes easier. You are allowed to possess your own membership accounts, free or chargeable. Though the free account has more limitation t than the latter one, it is enough to complete your personal information that is essential in finding an ideal job. Now, there are millions of people are using this method to find their dream jobs.

The details that you are asked to complete in the employment website include the personal contact information, your education and employment history. For verification purpose, you may be also asked to add a photo. After everything is settled, you are able to begin the job vacancy search through their search engine. The searching results will come out based on the job type, area of expertise, location, country, etc. Then, what you need to do for the interested job is to click the apply button and the resume will be automatically sent to the related employer.

Searching a job vacancy online is really convenient and effective. Moreover, the website is 24-hours available for you. Wherever you are and whatever time it is; you can do the search work to find your satisfying employment job lists. Finally, good luck!

5 Suggested Questions To Ask Before Selecting A Cleaning Service

By James Lombardo

Job Vacancy Indonesia, Employee, Vacancy

1- How Long Have They Been In Business?

There is a level of risk associated with choosing a cleaning company with less than extensive janitorial experience. One concern would be if the company has adequate staffing capabilities in the event of a special request or emergency. They may not have the proper experience or resources to handle a wide variety of requests or problems. An established company may be able to provide testimonials or references that substantiate their performance as where a new company may struggle to provide such documentation. A less established company may experience cash flow venerability which could affect their ability to purchase the necessary cleaning products or equipment to service your building properly. Worst yet, untimely payroll deposits for their employees. Having adequate administrative personnel was also cited as an important consideration. Behind the scenes activity such as quality control, invoicing, interviewing and the training of new hires contribute to running a smooth cleaning operation.

2- What Will Be The Role Of The Salesperson After An Agreement Is Reached?

Take the time to explore the method in which the janitorial company intends to manage your account. Many facility managers believe that having the salesperson you negotiated with remain as your single point of contact throughout the life of the agreement is an important aspect of the relationship. The salesperson may be compensated with a residual commission which is intended to elevate the level of dedication to the client needs.

3- How Long Will The Quoted Price Remain Firm?

Although, most cleaning companies are ethical in their pricing mythology, some do attempt to take advantage low cost selling. Removing the low quote from the selection process often eliminates a potential danger. A firm that represents the lowest quote may soon return to request a price increase so they can then provide the service originally agreed to.

4- How Does The Company Cultivate Their Labor?

Before making a final decision, request a detailed explanation on the process they utilize to recruit, interview, screen, and verify background information for the people who will be entering your building. There are several firms approved by The Department of Homeland Security that can identify individuals that may not meet certain important criteria. An additional level of screening may also include drug screening and credit verification. Increased due diligence creates a peace of mind atmosphere.

5- How Long Will The Contract Remain In Effect?

The most often used term length is 1 year and usually includes a 30 our clause that can be triggered for any reason at all. Many companies are prepared to work with you on a day by day basis so you have the ability to ask them to leave at any time. Negotiate an agreement that both parties are comfortable with and always include a 30 day notice cancellation clause for the protection of both parties

Benefits of Customer Relationship Software

By Raymond Levi

Job Vacancy Indonesia, Employee, Vacancy

The success of a company is dependent upon its customers and customer relationship software will help the relationship among your corporation and its customers. While there is no denying that the customer relationship software can help your enterprise, it's important for business owners to do not forget that the software program is an enabler, but it surely will not take over the running of your corporation. Even with the perfect software, firms nonetheless depend on the human factor so as to be successful.

There are a number of issues that good CR software might help you with. The benefits of a CRM program are a rise in income and profit, leverage, and improved interaction points.

The trick to using customer relationship software is to treat is as technique to your enterprise. You want to use the software to help you improve your business, and it will, but you also must be willing to put in an excessive amount of the work.

Enhancing your enterprise, even with the help of your customer relationship, is just not a simple element to achieve. It's going to take quite a lot of laborious work, and there'll probably be some headaches along the way. The easiest way to approach the improvement development is to sit down and make a listing of issues that you'll want to do. This will not less than give you some place to start. Most business owners discover that they should replace their enterprise guidelines, replace their advertising, tweak their employee coaching, and execute the IT systems.

The data you, the business owner, collects with the help of your new software can assist you with the improvement of various points of your business. The keyword is assist, it won't do the work for you. When you've got supplied the software program with accurate data it might probably provide help to make selections that can affect your marketing plans. The software program also can enable you decide who your most worthwhile buyer is and what they're on the lookout for once they come to your corporation. The most important thing your customer relationship software will allow you to with is figuring out what things you are able to do in an effort to improve your company's client retention.

Putting in a customer relationship software program on your enterprise laptop is a wonderful idea. The benefits you get from the software could have a huge impact in your company's future, provided you might be prepared to do the legwork and the knowledge you feed the software program is accurate.